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Reporting an issue
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What our team can act on, what it cannot, and what a report does to your payment.
A report pauses the automatic release
While a contract is reported it is taken out of the 14-day auto-release scan, so nothing pays out in the middle of a review. The money stays exactly where it is, held, until the report is resolved.
Report an issue is for someone breaking the rules: fraud, harassment, illegal content, an attempt to take the work or the money outside the contract. It is not a way to settle a disagreement about whether the work was good.
What we can act on
A Terms of Service violation. If we confirm one, we can warn an account, suspend it, or ban it permanently, and for serious fraud we can involve the authorities.
What we cannot act on
Whether the work was any good. CollabNordic does not arbitrate creative quality and does not decide who deserves the money. That is not evasion: a marketplace that overrules an agreement both sides signed is a worse place to sign agreements.
What to do instead is agree. Talk in the chat on the collaboration, point at what the contract scope actually says, and settle on a revision or a way forward. The contract is the reference, which is why writing a specific deliverable description is worth the five minutes.
What happens to the money
| Situation | What happens |
|---|---|
| The work is delivered and approved | Released to you |
| The brand says nothing for 14 days | Released to you automatically |
| The contract is reported | Held. The automatic release is paused |
| You never submitted a deliverable | The brand can cancel and is refunded in full |
| Nobody agrees and there is no violation | Held until you agree, or a court directs otherwise |
Refunds after delivery are not available. Once you have submitted work you have earned payment, and a refund at that point would mean the platform deciding the work was not good enough, which is exactly the judgement we do not make.
Common situations
The brand has gone quiet. Request completion. The 14 days start, and if they stay quiet the money is released to you.
The brand keeps declining without saying why. A decline requires feedback. Repeated declines with no substance may be a Terms of Service problem, and that is worth reporting with the contract scope and the chat history attached.
Something feels like a scam. Report it. That is what the button is for.
Making a report useful
Include the contract number, and say which rule you think was broken rather than how the situation made you feel. A report that quotes the contract scope and points at a message is one we can act on the same day. A report that says the other side was difficult is one we have to ask questions about first.
Avoiding the situation
- Write the deliverable description so a stranger could tell whether it was met.
- Confirm format, timing and revision count before accepting.
- Keep the conversation on the platform, so it is on the record.
- If it matters, it belongs in the contract scope rather than in a chat message.