Frequently Asked Questions
Common Scenarios
Normal completion
Creator submits deliverables → requests completion → brand approves → funds are released.
Brand doesn’t respond
Creator requests completion → no response → after 14 days, funds are automatically released.
Revisions needed
Brand declines with feedback → creator revises → brand approves.
Quality disagreement
Parties negotiate in chat → ColLabNordic doesn’t intervene on quality. If no response from the brand, auto-release applies.
No deliverables
Creator doesn’t submit deliverables → brand cancels → full refund.
Fraud or scam
Suspected fraud → report an issue → we investigate → account may be suspended/banned.
Bad-faith declines
Repeated invalid declines → report an issue → we review for Terms of Service violations.
Tips to Avoid Issues
1
Write clear requirements and deliverables before work starts.
2
Keep communication in platform chat so everything is documented.
3
Brands: review portfolio, reviews, and package details before hiring.
4
Creators: confirm expectations (format, timing, revisions) before accepting.
5
If it matters, put it in the contract scope.
Our support team is available to assist you with any questions or issues you might have. We typically respond within 24 hours.
Contact Support