Terms of Use

1. Introduction and Acceptance

Welcome to CollabNordic ("Platform"), a service provided by NiceLab AS ("Company", "we", "us", or "our"), a company registered in Norway. By accessing or using our website, mobile application, or services, you ("User", "you") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you and NiceLab AS regarding your use of the Platform.

2. Services Description

CollabNordic is a marketplace platform that connects content creators ("Creators") with brands and agencies ("Brands") for influencer marketing campaigns. NiceLab AS acts solely as an intermediary facilitator and is not a party to any agreement between Creators and Brands, except as explicitly stated otherwise.

3. User Accounts and Eligibility

• Eligibility: You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you have the legal capacity to enter into a binding contract.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.
• Accuracy: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

4. User Conduct and Content

You retain ownership of the content you post, but you grant NiceLab AS a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with the Platform's services.

You agree NOT to:

• Violate any applicable laws or regulations, including Norwegian marketing laws.
• Infringe upon the intellectual property rights of others.
• Post false, misleading, or fraudulent content.
• Harass, abuse, or harm another person.
• Attempt to circumvent the Platform's payment system.

Profile Photos: Your profile photo must be a clear photograph that plainly shows the person who holds the account. Illustrations, drawings, cartoons, avatars, logos, poster-style or promotional graphics, images consisting mainly of text or graphic overlays, and photographs of any person other than the account holder are not permitted. We may remove a profile photo that does not meet this requirement without notice, and repeated breaches may lead to suspension of the account.

5. Payments and Fees

Service Fees: NiceLab AS charges service fees for successful collaborations. These fees are disclosed prior to transaction completion.

Taxes: Users are solely responsible for determining and fulfilling their tax obligations. NiceLab AS does not act as a tax withholding agent for Creators unless required by Norwegian law.

Services Bought Directly from CollabNordic: Separately from collaborations between Brands and Creators, we sell services for your own account, such as Featured Creator. These are sold as professional marketing services on the Purchase Terms, which set out what each service does, when it starts and how long it lasts. Purchases made as part of a professional or commercial activity are not subject to the statutory 14-day consumer right of withdrawal. Mandatory consumer rights remain unaffected where they apply.

6. Reporting Issues and Platform Role

Platform Scope: NiceLab AS is not a party to the contracts between Brands and Creators. We provide the platform, tools, and escrow services to facilitate collaboration. We do NOT arbitrate quality disagreements, creative differences, or contract fulfillment disputes.

Report Issue Process: Users may report issues to flag potential Terms of Service violations (e.g., fraud, harassment, illegal content, account misuse). Reporting an issue does NOT pause the automatic payment release schedule.

What We Review: When an issue is reported, we review it solely to determine if a Terms of Service violation has occurred. If a violation is found, we may warn, suspend, or ban the offending account. We do not determine whether work quality meets expectations.

Quality and Fulfillment: Disagreements about quality or contract fulfillment are between the Brand and Creator. Both parties are expected to communicate and resolve issues directly. Brands should perform due diligence before selecting a Creator.

Brand Response Obligation: Brands are required to review and respond to submitted work within 14 days. Failure to respond within this period will result in automatic payment release to the Creator.

Automatic Payment Release: When a Creator submits work and requests completion, the Brand has 14 days to approve, request changes, or decline. If the Brand fails to respond within 14 days, funds are automatically released to the Creator. This policy protects Creators from unresponsive Brands and ensures timely payment for completed work.

Refund Policy: Refunds are only issued for contracts cancelled before work begins (no deliverables submitted). Once work has been submitted, the Creator has earned the payment. We do not issue refunds for quality disagreements.

Legal Rights: Nothing in these Terms waives your right to pursue legal action outside the Platform.

7. Limitation of Liability

Please read this section carefully.

To the fullest extent permitted by applicable law (including the Norwegian Sale of Goods Act and Consumer Purchase Act, where applicable):

• "As Is" Service: The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.
• No Liability for User Interactions: NiceLab AS is not responsible for the actions, content, or data of third parties, including other Users. You release us from any claims and damages arising out of or in any way connected with any claim you have against any such third parties.
• Limitation of Damages: In no event shall NiceLab AS, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Platform; (ii) any conduct or content of any third party on the Platform; or (iii) unauthorized access, use, or alteration of your transmissions or content.
• Cap on Liability: In no event shall the aggregate liability of NiceLab AS exceed the greater of one thousand Norwegian Kroner (NOK 1000) or the amount you paid NiceLab AS, if any, in the past six months for the services giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless NiceLab AS and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your violation of any third-party right.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject to the jurisdiction of the Norwegian courts, with Sør-Rogaland District Court (Sør-Rogaland tingrett), the court for NiceLab AS's registered seat, as the agreed venue. If you are a consumer, this does not deprive you of the right to bring proceedings where you live, or of any protection mandatory law gives you.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on the Platform or sending you an email. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact NiceLab AS via our Contact Page.

NiceLab AS Ålgård, Norway