Report an Issue

What we can help with, what we can’t, and how payments work when something goes wrong.

Frequently Asked Questions

Common Scenarios

Normal completion

Creator submits deliverables → requests completion → brand approves → funds are released.

Brand doesn’t respond

Creator requests completion → no response → after 14 days, funds are automatically released.

Revisions needed

Brand declines with feedback → creator revises → brand approves.

Quality disagreement

Parties negotiate in chat → ColLabNordic doesn’t intervene on quality. If no response from the brand, auto-release applies.

No deliverables

Creator doesn’t submit deliverables → brand cancels → full refund.

Fraud or scam

Suspected fraud → report an issue → we investigate → account may be suspended/banned.

Bad-faith declines

Repeated invalid declines → report an issue → we review for Terms of Service violations.

Tips to Avoid Issues

  • 1Write clear requirements and deliverables before work starts.
  • 2Keep communication in platform chat so everything is documented.
  • 3Brands: review portfolio, reviews, and package details before hiring.
  • 4Creators: confirm expectations (format, timing, revisions) before accepting.
  • 5If it matters, put it in the contract scope.