Samarbejdet
Reviewing work
Denne side er ikke oversat endnu, så du læser den engelske version.
Funding the escrow, approving or sending back deliverables, and the 14 days that end every review.
Silence is an approval, not a pause
Once work is submitted, or completion is requested, you have 14 days to approve or send it back. Do neither and the contract completes on its own and the money is released to the creator. The deadline is printed on the collaboration, on its row in the list, and on your Home while it is running; the release happens on that date whether or not you looked.
Once a contract is agreed, your side of the job is three things: fund it, review what arrives, and close it. Each one is a button on the collaboration page, and the page only ever shows you the buttons that are valid right now.
Funding
An accepted contract is waiting for exactly one thing: your payment. The Fund Escrow button shows the full breakdown before you confirm: the creator's price, sales tax when the creator charges it, the marketplace fee on the creator's price only, and the total. The money goes into escrow, not to the creator, and the work starts the moment it is held. Stripe emails you a receipt.
Nothing about the price can change after this point; it was fixed when the contract was created.
Reviewing deliverables
The creator hands work over piece by piece, and each piece asks you for one of two answers.
Approve when it is what you asked for.
Send it back when it is not, and say what needs to change. Feedback is required, not as a formality: "no" without a reason gives the creator nothing to act on, and the corrected version arrives as a new submission you review the same way.
Approving deliverables does not release any money. It tracks the work.
Closing the job
When the creator asks to close, you have three answers.
Confirm completion. The contract completes, the usage-rights clock starts, and the escrow releases to the creator.
Decline, with a reason. The contract goes back to in progress and the creator sees exactly what you wrote. This resets the conversation, not the contract: the price and scope stay as agreed.
Say nothing, and after 14 days the first answer happens on its own.
You can also complete the contract yourself at any point once at least one deliverable stands approved or unreviewed, which is the generous version of a review: everything is in, take the money.
When things go wrong
Cancelling is possible while nothing has been delivered, and any money you funded comes back in full. Once work has been delivered, cancellation is off the table: you review, ask for changes, or report an issue. That rule protects you symmetrically, because a creator who cancels forfeits payment and refunds you in full.
Report an issue is for rule-breaking, fraud, harassment, an attempt to move the deal off the platform, not for taste. It pauses the automatic release while our team looks. If you filed it, you can withdraw it; once it is resolved, either side resumes the contract.
Extending usage rights
When a licence with an end date is running out, the creator can offer you an extension. It arrives as an ordinary offer, with a line saying what is being extended, the number of months and their price, and you accept and pay it the same way you accept anything else. It then becomes its own contract, linked to the original, and the original is left untouched.
The extra months run from the current expiry rather than from the day you pay, so renewing early does not cost you the days you have already bought.
The review at the end
After a contract completes you can rate the creator, one to five stars with an optional comment, once per contract. They can rate you the same way. Ratings are how the next brand knows what you now know, so spend the thirty seconds.