Deleting your account

You can delete your account yourself, at any time, without contacting us. It cannot be undone.

If your brand has a paid plan, cancel it under Plan & billing before you delete, so nothing renews.

In the app

1. Go to Profile.
2. Tap Delete account.
3. Tap Delete my account to confirm.

On the web

1. Open Settings in Brand Space and go to the Security tab.
2. Under Delete account, type DELETE to confirm.
3. Press the delete button.

The Security tab also lets you export your data first, as a file you can keep.

What stops a deletion

Creators are relying on work you have agreed to, so you cannot delete your account while you have:

• an offer or booking still waiting for an answer,
• a collaboration that is accepted or in progress, or
• an open dispute.

Finish or cancel the collaboration, or wait for the dispute to close, and then delete.

What happens straight away

• Your brand profile and company details are deleted.
• Your name, email address and username are removed from the account.
• The text of messages you sent is removed. The conversation shows that a message was deleted, so the creator's side still makes sense.
• Reviews you wrote stay, without your name, because they belong to the creator's record as well.
• You are signed out everywhere.

What we keep, and why

Contracts, invoices and payment records are kept for five years after the end of the accounting year, because the Norwegian Bookkeeping Act requires it. They are not shown to anyone and are deleted when that period ends. Our Privacy Policy sets out every retention period.